- Posted by admin
- On 22 August 2018
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How can we influence stock management in a positive way? The assignment: Make sure the dealer management really understands what is going on in our stock management locations. The dealer management was invited to assess the significance of the indicators in an intuïtive manner. In order to find out – with the help of some […]
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- Posted by admin
- On 22 August 2018
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How do we make brand ambassadors from employees? The assignment: Why do we exist? What experience do we want to offer customers? Where do we come from? Where are we standing right now? Where are we going? What is the role of employees in this? Which behavior suits our brands? Ensure that all new employees […]
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- Posted by admin
- On 22 August 2018
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How do we ensure customer loyalty? The assignment: Ensure that all vehicles are connected to the internet from the moment of delivery, so that the maintenance needs are automatically received by the dealers. And then ensure that dealers proactively approach customers to plan the appointments. In order to actually use this technical solution, we came […]
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- Posted by admin
- On 22 August 2018
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How do we ensure that our people work efficiently? The assignment: Ensure that our people actually apply efficient and customer-oriented work processes within our dealer organization. Aim: time saving and therefore more attention for the customer. The result: The prejudice ‘theoretically this fits well, but in practice this won’t work’ we took away by taking […]
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- Posted by admin
- On 22 August 2018
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How do we get our sellers excited? The assignment: The Suzuki sales consultants were not very enthusiastic about the new Suzuki Baleno prior to the introductory training. They had seen the car on the website and newsletters. The car was disappointing on the basis of the photos and images (2D). But from the moment they […]
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- Posted by admin
- On 22 August 2018
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How do we increase the dealer’s return? The assignment: Increase the influence of workshop managers on the dealer’s return. Result: Prior to the training, more than half of the participants thought that the average brand dealer would make more than 10% return! Meanwhile, the employees of brand dealers know what dealer return really means and […]
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- Posted by admin
- On 22 August 2018
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“How can we optimize our stock management? The assignment: teach our parts managers to optimize their stock. Result: Dealer principals want less capital stuck in their stock. Customers and mechanics expect full availability of parts. This training helps us to define an optimum. “I’m much more conscious in stock ordering.” A participant
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- Posted by admin
- On 22 August 2018
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How do we improve the financial insight of our people? The assignment: Teach the middle management to run a dealer company. The result: In the dealer simulation, participants turned the knobs of a virtual car company themselves. With this, their financial insight improved. In order to increase the effectiveness by (tenths of) percentages, steering only […]
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- Posted by admin
- On 22 August 2018
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How do we get more out of customer contact? The assignment: Help our people from Sales and After Sales to get more out of customer contact. The result: All Fiat vendors and Service Advisors visited the beautiful Klarenbeek for the introduction of the Fiat 500L Living & Trekking. Interaction and customer contact were central […]
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- Posted by admin
- On 22 August 2018
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How do we get our customers excited? The assignment: “This is the truck we have to have!” AutomotivePlus got the request to generate this feeling among (potential) customers in a session of 2 hours. 20 transport operators with a total fleet of between 1,500 and 3,000 vehicles participated per workshop. We tackled this challenge together […]
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